Complaint handling
We want to ensure that when a resident expresses dissatisfaction it is easy for them to inform us, and that their issue is dealt with quickly, fairly and effectively.
Details of how we handle complaints is set out in our policy.
The Housing Ombudsman requires us to carry out and submit an annual complaints handling self-assessment. Our latest self-assessment can be read here
Please note, the actions highlighted in the Self Assessment have been actioned within deadline and the Self-Assessment has been revised in preparation for the 2025 submission.
The First Garden Cities Homes Board reviewed the Housing Ombudsman Complaints Handling Code Self- Assessment on Thursday 13th June 2024. The Board approved the Self-Assessment and noted that the thirteen outstanding compliance issues would be resolved by September 2024.
Details of how to make a complaint can be found here
