Report a repair
Our online reporting tool will help you to identify the repair you need and its location, and tell us when best to visit. We will text you confirmation of the repair and will notify you of your appointment.
Other ways to report a repair to us:
- Complete the Contact Us form below
- Email: enquiries@fgch.co.uk
- Call us on 01462 683307 (Monday to Friday 8.30am – 5.00pm)
- Freephone: 0800 783 0827 – (Monday to Friday 8.30am – 5.00pm)
- Use the ‘Chat Live Now’ function (during office hours) on our website www.fgch.co.uk
- For out of hours emergency repairs, please call our emergency repairs service on 0300 303 0029 which is staffed 24 hours a day.
If you are a sheltered housing resident, your first point of contact to report and book a repair in normal office hours remains your Scheme Manager.
If you are unsure who has responsbility for the repair please visit our website Repair-advice-and-responsibilities
Routine repairs – generally as a result of wear and tear – with no risk to health or security – target response: 28 days
Emergency repairs – where there is an immediate risk to your health or security, or there is serious damage to your home – target response: within 24 hours