My Online Account

Please note that we will be transitioning to a new IT system in early May. As part of this, if you use the online account service, this will be out of use from 30^th April until the 21^st May when the new portal will be available.  Details on how to set up your new account will be detailed on the website from the 21^{st of} May 2025.

Office opening, telephone and web chat services will be available as usual as will the ability to report a repair or make payments online.

This change will bring improvement to the services we provide but ask for your patience in the early weeks whilst the transition takes place.

Please contact us at enquiries@fgch.co.uk if you have any queries.

Welcome to a quick, easy and secure way to view your rent account and track your repairs.

To create an online account, all you need to register is your date of birth and your 11 digit tenancy reference (contact us via 'Chat Live' below if you haven't got this).

Once you’ve registered, you will have access to your personal information at any time of the day or night.