If you report a damp or mould problem to us we will pop round for an inspection visit within 10 days.
Stage 1: Inspection visit
We will do a full survey of the property. This will include:
- Checking that the property exterior is watertight, including the walls and roof
- Testing for moisture and damp on affected interior walls
- Assessing the performance of windows (cold and draught prevention) and trickle vents (ventilation)
- Checking gutters for blockages
- Inspecting the loft (insulation and ventilation)
- Assessing the performance of extractor fans
- Reviewing the boiler or heating system
- Checking that your drying facilities meet your needs
- Checking that there is adequate segregation between living areas, to prevent moisture from spreading throughout the house.
If we need to do any repairs or replacements (we call these ‘remedial actions’) after our inspection visit, we will write to you with full details of the works to be undertaken. We will aim to complete the remedial actions within 28 days of the inspection visit.
Stage 2: Remedial actions
Any repairs, replacements or further inspections that may be needed will be carried out by our own operatives, our maintenance contractor or a specialist contractor.
Here are some examples of the type of work involved:
- Replacing damaged roof tiles
- Clearing gutters
- Replacing seals on windows
- Repairing or replacing ineffective extractor fans
- Installing or redistributing loft insulation
- Unblocking eaves, to improve ventilation in the loft
- Checking the boiler and/or radiators
- Treating mould.